Here are a few of the Frequently Asked Questions (General). To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@peterpatters.com

Q. Where do you ship from?

A. The listed items are made by our small enthusiastic group in India and shipped to our customers in US through our Logistic Partner of US. In Simply Words. our items are stocked at US Warehouse and shipped to our US Customers through our US Logistic Partner. 

Whenever order comes, our partnered warehouses ship the same to our customers and intimate us simultaneously. We then intimate and communicate to our customers accordingly.

Q. How long will it take for my items to arrive?

A. Depending on the destination, the order may take a total of  9-19 business days in case of FREE USA Shipping including Handling time and Transit time:

[Handling time: 2- 3 days (Mon -Sat)

Transit time: 7-14 days (Mon -Sat)

Total Time: 9-19 business days]

However, we also have Paid Expedited USA Shipping which takes 6 to 9 business days to be delivered, including Handling time and Transit time:

[Handling time: 2-3 days (Mon -Sat)

Transit time: 4-6 days (Mon -Sat)

Total Time: 6-9 business days]

Q. How long will it take to receive a tracking number?

A. It will take usually between 2-5 business days.

Q. Where can I place an order from?

A. You can place an order from USA.

Q. Is shipping really FREE?

A. Yes, shipping is Free on all items through FREE USA Shipping which takes a total of  9-19 business days including Handling time and Transit time.

However, we also have Paid Expedited USA Shipping, which takes lesser time of around 6 to 9 business days to be delivered, including Handling time and Transit time. 

Q. Which currency will I be charged in?

A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us at support@peterpatters.com if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@peterpatters.com

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard  and also Paypal

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. Please refer to Privacy Policy.

Q. Will I (the customer) have to pay customs?

A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.